Our hours are Monday through Friday, 9:00 AM - 5:00 PM for project work.

• Free consultations: Available Tuesday through Thursday from 10:00 AM to 4:00 PM, based on availability.

• Onboarding appointments: Available for new clients Monday through Thursday from 10:00 AM to 4:00 PM, and Fridays from 10:00 AM to 12:00 PM.

• Existing clients: May schedule appointments Monday through Friday from 10:00 AM to 4:00 PM.

We prefer all communications in writing, but you can also reach us by phone at 407-451-3585.

• Potential clients: Email us at info@boostvse.com.

• New and existing clients: Contact us via servicerequest@boostvse.com for service requests and billing@boostvse.com for billing inquiries.

Yes, Harbor is a specialty service offered by Minutes LLC, focusing on elder and family support. While it operates under the Boost umbrella, it has its own dedicated offerings and separate pricing structure. Harbor’s services are not included in the Boost’s regular business support services but can be tailored to meet your specific family care needs.

Read More

The SAFE Binder is a structured document organization system that securely stores your critical personal, medical, and financial information in one place. It helps with emergency preparedness, estate planning, and everyday organization. Choose from DIY options or let us handle the setup for you. Digital backups and emergency access tools are also available.

READ MORE

While you can reach us via text, we do not accept work or project requests through text messages, as they may be missed.

We prefer email to ensure clarity and accurate communication. Please use the following emails:

• General inquiries: info@boostvse.com

• Work requests: servicerequest@boostvse.com

• Billing inquiries: billing@boostvse.com

We monitor these emails throughout the day.

We monitor emails throughout the day and prioritize requests based on our project workload. Our typical response time for work requests is within 60 minutes, and we aim to respond to all submissions by the end of the day.

Clients can submit work requests via email at

servicerequest@boostvse.com.

We typically respond within 60 minutes if further clarification is needed.

Please include as much detail as possible in your request, along with your contact information.​

We use time management software to track client work, billing in 6-minute increments (10% of the hourly rate per increment). Below is the breakdown of our billing increments:

• 1–6 minutes: 10% of the hourly rate
• 7–12 minutes: 20% of the hourly rate
• 13–18 minutes: 30% of the hourly rate
• 19–24 minutes: 40% of the hourly rate
• 25–30 minutes: 50% of the hourly rate
• 31–36 minutes: 60% of the hourly rate
• 37–42 minutes: 70% of the hourly rate
• 43–48 minutes: 80% of the hourly rate
• 49–54 minutes: 90% of the hourly rate
• 55–60 minutes: 100% of the hourly rate

For example:

• If we spend 15 minutes on a task, you will be charged 30% of the hourly rate, as it falls within the third increment (13–18 minutes).

• For a 43-minute task, you’ll be billed 80% of the hourly rate, since it falls within the eighth increment (43–48 minutes).

This structure ensures precise billing based on actual time spent.

Each Monday morning, you’ll receive an email with your remaining time balance and the expiration date, ensuring you’re always up to date on your available hours.

No, debit cards are non-refundable but remain valid for a full year.

We’re confident you’ll find plenty of opportunities to use our services. Most clients purchase multiple Debit Card blocks throughout the year.

Yes, we occasionally offer in-person services with a two-hour minimum, and travel time is also billed.

For events we plan or those you have planned, we can be booked as ‘Day-of Coordinators.’ Travel and related expenses will be billed accordingly.

We use an industry-leading password manager known for its robust security and user-friendly interface.

Details of our security measures will be shared during your onboarding as a new client.

We use secure cloud-based storage, such as Google Drive or Dropbox, depending on your preference.

We also implement additional measures to safeguard your data and working documents. More details about our security practices will be shared during client onboarding.